Carolina de Barros Jewellery pieces are often irregular and textured, this is intentional and a fundamental part of the design.
We advise not to use beauty products such as perfume and lotions near the jewellery. Please be careful to avoid exposing jewellery to household chemicals and cleaning products, which may also damage the stones and metal. To maintain the finish, keep your jewellery stored clean and dry.
To remove any tarnish, you can use a polishing cloth or even a soft toothbrush with some mild detergent. Make sure to rinse your jewellery well afterwards.
All our gold plated jewellery is made of 925 sterling silver with a layer of 3 micron 18ct gold plating. Gently polish by hand with a clean cloth or bring it to your local jeweller for an ultrasonic clean. The more you wear your jewellery, the more the top layer eventually wears off.
We work with natural gemstones, for that reason, inclusions and colouring can differ from stone to stone. All Freshwater Pearls used in our jewellery are unique, shapes and sizes are all different.
The gems in the jewellery can crack or break if dropped against a hard surface, careful handling is recommended.
Repairs & Replating
Like most things that are much loved and often worn, there comes a time when it needs a little TLC. We want you to enjoy your jewellery for as long as possible.
After continued wear your item might get tarnished, the plating might have scratched or worn off. We offer a polishing and re-plating service to bring your piece back to its original lustre.
Perhaps the finer sections of your piece has twisted, bent or snapped off. If this has happened to you and you would like to have your jewellery repaired, please get in touch with us for a quote.
Every piece of our jewellery is guaranteed for 12 months from the date of purchase and subject to normal conditions of "wear and tear", please not that re-plating is not covered in your warranty.
If your item is under 12 months old and you have followed our care guide, but your item appears faulty contact us regarding a repair.
How the piece is worn and cared for significantly affects its finish over time. Any item with significant wear and tear, or where our instruction have not been followed will not be included in your warranty.