SHIPPING
All our pieces are handcrafted to order, please allow between 1 to 3 weeks for delivery. Once your order is ready we'll send you a confirmation e-mail with the tracking number.
UK A flat shipping rate of £4.80 applies and includes tracking and insurance. Please allow 2 to 3 working days for delivery depending on your location
EUROPE A flat shipping rate of £10 applies and includes tracking and insurance. Please allow 5 to 10 working days for delivery depending on your location.
US A flat shipping rate of £14 applies and includes tracking and insurance. Please allow 7 to 10 working days for delivery depending on your location.
REST OF THE WORLD A flat shipping rate of £11 applies and includes tracking and insurance. Please allow 5 to 7 working days for delivery.
Please note we can not be held responsible for any taxes or custom fees deemed by your country's legal regulations upon delivery. We kindly advise you to check what rules apply before making a purchase.
RETURNS & EXCHANGE POLICY
At Carolina de Barros Jewellery, each piece is thoughtfully handcrafted to order, embracing the principles of sustainability and slow luxury. Our commitment to quality ensures that your jewellery is made with care, precision, and ethically sourced materials.
Given the bespoke nature of our creations, we offer store credit for returns within 14 days of receipt, provided the piece is unused, unaltered, and in its original packaging. Please be aware that we do not offer refunds once production has begun. However, in exceptional cases, a refund may be considered, subject to a 5% processing fee.
Return shipping costs are the responsibility of the customer, and we recommend using a tracked and insured service to ensure the safe return of your jewellery.
In the rare event that your piece arrives damaged, please contact us immediately with photographs. We will carefully review the situation and work with you to find a suitable solution.
We take great pride in the quality and craftsmanship of our jewellery, and we are always here to assist with any questions you may have. For any further assistance, please reach out to us at hello@carolinadebarros.com.